Returns Policy

If you are in any way unhappy with any items you have purchased from Eyres Jewellery you can return them for either an exchange of size/colour or a refund within 14 days of their arrival.

Please keep all the packaging materials and return the goods as they were sent to you.

If you decide to return a non-faulty item to Eyres Jewellery, you will be responsible for safe return of the item and costs involved. The item must be returned in a saleable condition.

Please enclose a brief covering letter with your return that clearly states your name, address, contact telephone number and original order number. Also state one ore more of the following

*I want a refund

*I want to exchange the size or stone colour colour of resin jewellery – please  state the colour or size you now require.

*I want a different item – wend the original item back. I will refund then order the new item from the website and pay as normal.

The address for returns is

Eyres Jewellery


29 Stonewell Drive


BS49 5DW

Please note if the item you want to return or exchange is a gift you will need to ask the original purchaser to arrange the return.

Items that arrive damaged, or get lost in transit will not be refunded.

Regretfully earrings for pierced ears can not be returned unless faulty. This is due to hygiene.

This does not affect your statutory rights.